MOST POPULAR QUESTIONS

Australia Shipping Addresses:
– Standard Shipping (orders over $350): FREE
– Standard Shipping: $25

* Free standard shipping offer is valid on orders placed on https://klad.au with a minimum purchase value of $350 after discounts and before taxes or any other associated fees are applied. Offer cannot be applied to past purchases. Additional restrictions may apply.

We’ll keep you updated via email while we complete your order, and we’ll send you a tracking number so you can follow its journey to your door.

If your tracking has not updated yet, it may just be a missing scan and it will be updated once it’s closer to the delivery date.

Delivery takes anywhere between 5-10 business days.

Once your order is placed, it is not possible to change the items, discounts, or shipping method applied to the purchase. If you would like to purchase additional items, we recommend placing a second order for any additional items you wish to purchase.

Please note that it is not always possible for us to update your shipping information prior to shipment. Once an order has been shipped from our warehouse, we are not able to reroute or make any changes to the order.

Simply select the “Collect in store” option listed at checkout. Instead of a tracking number, we’ll send you an email once your order is ready for pickup!

f you would like to return your Klad purchase for any reason, please remember:

Return your items quickly
You have 14 days to make your return request following the date your order is shipped. After requesting your return, you have 7 days to mail the items back to us.

Return new items only
Items must be returned in new, unworn, and unwashed condition without any scuffs, scratches, stains, tears, hair, perfume or other alterations.

Keep the tags on
Most Klad garments have hang tags attached to them. Please keep these tags on if you wish to return your items. If your item includes special tags or cardboard backing, these also should be intact.

Some items cannot be returned
All clearance and warehouse sale items are final sale and cannot be returned or exchanged. Socks will only be accepted for refund if they are in brand new, unused condition, and still in the original packaging.

Before submitting your order, please consult the product description to determine if the item you’re purchasing can be returned.

If you wish to return your items purchased in-store, just be sure to meet the conditions above and bring your proof of purchase to your local Klad retail outlet.

If you wish to return your order online, simply email our support team within 15 days following the order date.

Please allow up to 10 business days once the return package has been delivered to our warehouse. Once your return is processed, you will receive a confirmation email with the details of your refund.

Refunds will be processed via your original payment method. Please note that it may take 10 business days for a refund to appear on your credit card statement once it has been processed.

Klad uniforms are quality guaranteed for 30 days after purchase in its original packaging. If you have any concerns about the workmanship of our products, bring them back to one of our stores or contact our support team online. We’ll be happy to work with you to find a solution.

You can consult style-specific sizing information on the product page of each item.

If you are unsure which size to pick, you can book an uniform fitting appointment at your local Klad store.

We generally suggest you wash your Klad uniforms light and dark colored separately, wash inside out in cool water and hang or lay flat to dry. We recommend dry-cleaning only for wool items, as wool is a delicate fabric and prone to shrinking.

Each of our garments includes cleaning and care information on the inner clothing tags, please ensure to consult these before throwing your new clothes in the wash.

The product may experience a 5-10% reduction in size over time.

Earn points on all your purchases with Klad Rewards. You can redeem your points for discount vouchers.
To join, please click here.

Once you’ve signed up, you will start earning rewards and points on all your Klad purchases. Be sure to be logged into your account to view your points.

To redeem your loyalty points for rewards, please follow these steps:
– Head to your loyalty points dashboard.
– On the dashboard, scroll down to the middle of the page and select your desired discount to exchange your points. To use your discount code, copy and paste it to the appropriate field at checkout or present it in store.

If a purchased item is returned, the voucher used becomes invalid, unless the return is due to an error from the seller.

There are 3 levels with following benefits:

Seed Membership:
– Access to Klad online eco-conscious community named “EcoRoots”
– Early access to new essential and home wear collections
– 3% discount on all Klad merchandise
– Invitations to exclusive eco-friendly workshops and events
– Monthly newsletter with sustainability tips, DIY projects, and eco-lifestyle inspiration
– Personalized recommendations on eco-friendly practices for everyday life

Blossom Membership:
– All benefits of Seed Membership
– 5% discount on all Klad merchandise
– Invitations to exclusive eco-friendly workshops and events
– Monthly newsletter with sustainability tips, DIY projects, and eco-lifestyle inspiration
– Personalized recommendations on eco-friendly practices for everyday life

Evergreen Membership:
– All benefits of Blossom Membership
– 10% discount on all Klad merchandise
– Access to Klad’s eco-events and sustainability conferences
– Personalized sustainability consultation for a green lifestyle transformation

To reach the Seed tier, you need to spend $300+ over the course of the calendar year.

To reach the Blossom tier, you need to spend $500+ over the course of the calendar year.

To reach the Evergreen tier, you need to spend $800+ over the course of the calendar year.

The tier status will last 1 year from the date you earned it on a rolling basis.

Reward discount code must be entered at online checkout to redeem the offer, or shown to a retail employee prior to completing the purchase. Offer not valid on past purchases.

No, Klad Rewards loyalty program discount cannot be combined with any other discount code at checkout.